Dan's Tech Blog

On my brother’s computer he just configured and bought, he chose to use the ATI HD 5770 video card. When we got it, we upgraded his drivers to the new Catalyst 9.11 drivers…horrible idea.  A couple hours later his mouse cursor would randomly blow up in size, his sticky note function wouldn’t open, and he couldn’t change his wallpaper at all (only to solid colors). I know a ton of people are having these issues and other then doing a custom install (and ignoring 9.11) there hasn’t really been a solution…until now. Here’s what we did (it’s painful stupid…I can’t believe this works):

We just made a new admin account and deleted the old one.

• Go to control panel -> Add or remove user accounts -> Create a new account (you need to be the administrator to do this properly) -> make a new “Administrator account”
• Switch users
• Go to Add or remove user accounts again -> make the other administrator a “standard user” -> then click on that account icon and delete it (unless you wish to keep the old account that doesn’t work properly)
• You’ll notice that all functions now work again (the mouse cursor problem will still happen…this may not be an ATI problem but rather a Gigabyte MB problem).

• Cursor Glitch: AMD released a hotfix for this found here. If this doesn’t work then try any of the following: To make it so you don’t notice it too much, right click -> personalize -> mouse pointers -> mouse properties and enable “Display pointer trails” and then drag the bar to zero (you’ll barely see a trail…you get used to it after five minutes or so). Another interesting thing is that it will instantly go away if you simply open the “magnifier tool” and keep it running in the background. If you want to kill it completely, just delete the “magnifier tool” (should be 2 files in your system32)..just do a search in your system 32 -> delete them -> reboot and you shouldn’t get the glitch ever again.  Apparently if you have a Gigabyte MB, flashing your BIOS to the latest version fixes this problem.

It might be a good idea to uninstall Catalyst Control Center (the moment that flashed up with “Catalyst Control Center has stopped working properly” all the problems progressively occurred). This was a relief (better then a custom install). Should take no more then ten minutes to do (plus all your programs carry over). Hope this helped anyone having these problems. Let me know if any of you have success.

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